Words Changing rooms Size - extra small, small, medium, large, extra large - Used with standard measurements Measurements - used with specific measurements for trousers, suits, etc. Shop assistant/store clerk Trousers/Slacks/Pants Waist - талія Inseam - внутрішній шов Credit cards
Shopping for a Sweater Shop assistant: May I help you? Customer: Yes, I'm looking for a sweater. Shop assistant: What size are you? Customer: I'm an extra large. Shop assistant: Would you like a plain sweater or something else? Customer: I'm looking for a plain blue sweater. Shop assistant: How about this one? Customer: Yes, that's nice. Could I try it on? Shop assistant: Certainly, the changing rooms are over there. Customer: Thank you. (goes into a changing room to try on the sweater) Shop assistant: How does it fit? Customer: It's too large. Do you have a large? Shop assistant: Yes, here you are. Would you like to try it on to see if it fits? Customer: No that's Okay. Thank you. I'll take it. I'm also looking for some nice slacks. Shop assistant: Great. We have some very nice wool slacks over here. Would you like to take a look? Customer: Yes, thanks for your help. Shop assistant: What are your measurements? Customer: I'm a 38'' waist and a 32" inseam. Shop assistant: What do you think about these? Customer: They're nice, but I'd prefer cotton trousers if you have them. Shop assistant: Certainly, our summer slacks collection is over here. How about these? Customer: Yes, I like those. Do you have them in grey as well? Shop assistant: Yes, here's a pair. You said you the measurements are 38" by 32", didn't you? Customer: Yes, that's correct. I'll go try them on. Shop assistant: Let me know if you need any help. Customer: Thank you. (comes back) These are great. So, that makes one sweater and a pair of grey slacks. Shop assistant: OK, how would you like to pay? Customer: Do you take credit cards? Shop assistant: Yes, we do. Visa, Master Card, and American Express. Customer: OK, here's my Visa. Shop assistant: Thank you. Have a nice day! Customer: Thank you, goodbye.
Quiz Provide the missing word to fill in the gaps to complete this conversation with a store clerk.
Store clerk: Hello, _____ I help you find anything? Customer: Yes, I'm looking _____ a blouse and some matching trousers. Store clerk: Great. What _____ would you like? Customer: I'm _____ for a white blouse and black trousers. They're for an important job interview. Store clerk: Okay. Please follow me to the business apparel section. Customer: Thanks for your help. Store clerk: It's my pleasure. Do you see anything you like? Customer: Yes, that blouse looks nice. Store clerk: What _____ are you? Customer: I'm a small. Now, let's take a look at the pants. Store clerk: These are nice. Would you like to _____ them on? Customer: Do you have anything else? Store clerk: Yes, we also have these trousers. Customer: I like those, I'll try those _____ . Store clerk: What are your _____ ? Customer: I have a 26" waist and 32" inseam. Store clerk: Here's a pair. Would you like to try them on? Customer: Yes, where's the _____ ? Store clerk: You can try them on over there. Customer: Thank you. (tries the clothing on, walks out of the changing room to show the store clerk) What do you think? Store clerk: You look fantastic! I'm sure you'll get that job! Customer: Thanks! I'll take them. Store clerk: Would you like to _____ by cash or by credit card? Customer: _____ , please. Here's my visa card. Store clerk: Thank you. That will be $145.
SALESPERSON: Can I help you? LYNN: Thanks, we’re just looking. SALESPERSON: Well, let me know if there’s anything I can do for you. JIM: What do you think of these jeans? LYNN: They’re really nice. How much are they? JIM: Hmm . . . there’s no price tag. Where’s the salesperson? I’m going to ask her . . . Oh, there she is. Excuse me, how much are these jeans? SALESPERSON: I’ll be with you in a minute …. OK. Let’s see. They were $29, but I think today they’re 30 percent off. Yes, that’s right. They’re about $20. That’s a good price for these jeans. JIM: Can I try them on? SALESPERSON: Sure. The fitting rooms are right over there. Just go on in. JIM: Thanks a lot. JIM: Pssst. Lynn, how do they look? SALESPERSON: Oh, Jim! They’re too big. I’ll get you a smaller size . . . Wait a minute . . . Here, try these. JIM: I think these are better. How do they look? LYNN: They’re perfect. SALESPERSON: Oh, they look very nice on you. JIM: Great. I’ll take them.
Vocabulary
I’m just looking./We’re just looking: you don’t want help when you are shopping let (me, you, him, her, us, them) know: tell (me) later What do you think of . . . ?: What is your opinion of How much are these ( jeans)?/How much is this (shirt)? = How much money does this cost? try (something) on: put on clothes or shoes to see if they fit over there: This is a place that is not near you go on in: This is a friendly way to tell someone to go into something that is “over there.” I’ll (We’ll) take: …. You can say this to a salesperson in a store when you are ready to buy something.
A supply chain is a network of companies and people that are involved in the production and delivery of a product or service.
The components of a supply chain include producers (виробники), vendor (продавці)s, warehouses (склади), transportation companies, distribution centers, and retailers (роздрібні торговці).
The functions of a supply chain include product development, marketing, operations, distribution, finance, and customer service.
Today, many supply chains are global in scale (масштаб).
Effective supply chain management results in lower costs (зниження витрат) and a faster production cycle (прискорення виробничого циклу).
Home task: read and translate session 1, do ex A-E.
Тема уроку (15-16):Розвиток навичок говоріння. Складання діалогів. Терміни зберігання товарів відповідно до сезонів.
Reading
Read and translate the text.
Depending on what season you're in, you'll need different clothing, toys, equipment, and more. What happens to all these items when it's the off-season for them? Where do you store them?
5 tips for storing seasonal items
1. Store in Labeled Clear Bins by Season Separate everything by the season it belongs to.To help you stay organized, match different seasons with different colored bins. For example, all of the winter items can be placed in blue bins. The spring items can be placed in greens bins, and so on. 2. Use the Same Bins For All Items The bins should all be the same size so that they can easily stack on top of one another. 3. Take Inventory Each Season 4. Store in a Climate Controlled Environment. Storing them in a location that's subjected to weather conditions could leave you with damaged items when it comes time to use them again. 5. Replace Items How You Found Them (https://www.a1storage.com/blog/?article=5-tips-for-storing-seasonal-items)
Answer the questions
1. How should you store seasonal items?
2. Name items according to seasons you should store very carefully.
Vocabulary
Shelving and racking - стелажі
Pallets - піддони
Storage of dangerous or hazardous
goods - зберігання небезпечних товарів
Storing goods and materials safely - безпечне зберігання товарів і матеріалів
Situation: Lucy and Tui meet Bob at the university shop.
Lucy: Good morning, Bob. Nice to see you, how are you today? Bob: Morning, Lucy. I’m great thanks. What are you buying? Lucy: I’m here with Tui, she wants to buy something for the new semester. Bob: What do you want to buy, Tui? Tui: I want to buy a maroon university jumper, but they all look too large and expensive. Bob: You should ask the sales assistant to help you. Tui: Excuse me, please. Do you have a small jumper which is not too expensive? Sales Assistant: Please look at our sale items in the second aisle. The jumpers are cheaper but I don’t know what we have in stock. You can try clothes on in the fitting cubicle. Tui: Thank you. Look at this one, Lucy. I really like it and it’s cheap as well. The label shows it’s only £10.50. Lucy: That is the right size, it fits you and is not baggy. Put it back on the hanger and let’s go and pay for it. Bob: Oh, Tui, I almost forgot, you can use my loyalty card to receive an additional 10% discount. Tui: That is very kind of you, Bob. I have saved a lot of money today. I can now afford to buy some new books. Lucy: The book shop has a clearance sale next door. Would you like to go and have a look with us, Bob? Bob: Yes, I also need some books. Come on, let’s go. (https://www.excellentesl4u.com/esl-shopping-conversation.html)
maroon - темно-бордовий
baggy - обвислий
a clearance sale - розпродаж
Situation: Andrew goes to the clothes store to return a coat he bought last week.
Sales assistant: Good afternoon, Sir. How can I help you? Andrew: Hi, I want to _______(1)________. Sales assistant: Please speak to my supervisor. She is in charge of returns. Supervisor: Hello, how may I assist you? Andrew: I’d like to return this coat, please. Supervisor: Is there anything wrong with it? Andrew: Yes. The stitching has come apart near the hood. Supervisor: I just need to know how you paid for this item and if you still have the receipt. Andrew: I paid by cash, but unfortunately ____________(2)____________. Supervisor: I am afraid I will only be able to offer you a store voucher. Andrew: I understand. I really like the design of the coat. Is it possible to have a replacement? Supervisor: That is not a problem. I will check to see if we have another one in stock. Andrew: Thanks. Supervisor: I’m sorry. We don’t have that design in stock but we have a similar design which is the same price. We can do an exchange for you. Here it is. Andrew: I really like it. ________(3)________. Supervisor: Would you like to try it on to make sure it fits you? The fitting cubicle is over there. Andrew: No, thanks. ______(4)_________. Supervisor: Is there anything else you want to buy today as we have a promotion on sportswear. Andrew: No, not today. I would just like the exchange, please. Supervisor: Let me remove the security tag for you. Would you like the hanger, too? Andrew: No, thanks. I have many at home. Supervisor: Here is your receipt ______(5)_______. Have a nice day. Andrew: Thank you for your help. Have a nice day, too.
ESL Shopping Conversation Choose the best option (A-D) in the following five questions to fill in the blanks in the shopping conversation given above. 1) Which option is the best to fill in the first blank? A) Return an item B) Buy a new coat C) Buy another coat D) Return an umbrella 2) Which option is the best to fill in the second blank? A) Here is my receipt B) Yes. I have my receipt. C) I don’t usually keep receipts. D) I want a new coat 3) Which option is the best to fill in the third blank? A) I don’t like the colour. B) It’s exactly the style I like. C) I want a refund. D) I don’t like that design. 4) Which option is the best to fill in the fourth blank? A) I think I should try it on. B) Yes, I will try it on. C) I don’t like this style. D) A medium size always fits me perfectly. 5) Which option is the best to fill in the fifth blank? A) For the refund B) For your exchange C) For your purchase D) For your new jeans
Listening
Make up your own dialogue using phrases from the video.
Home task: learn new words and write 5 tips"How to sell goods quickly".
Тема уроку (17-18):Продаж товарів. Способи продажу товарів. Операції з обслуговування клієнтів.
Speaking
What should you do to sale goods?
How to sale all goods in best way?
Reading
The Best Techniques for Selling
Provide lots of detail.
Communicate the product's value.
Build an email list.
Personalize digital touchpoints.
Create a sense of urgency
Consider where each lead is in the buyer's journey.
Write down all phrases you need for online shopping.
Home task: prepare the project of your page in social network "Selling online", think up what will you sell.
Тема уроку (21-22):Обслуговування покупців. Принципи успіху в обслуговуванні покупців.
Customer service. Principles of success in customer service.
Reading
What is customer service?
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
Watch and listen to the dialogue. Discuss: what problem did the customer have? How did she solve it?
Writing
Translate the dialogue and write a continuation of it.
Client: Hello Customer Service Representative: Welcome, Mr. (customer name), how are you today? Client: Welcome, I’m fine. Customer Service Representative: How can I help you today, Mr. (customer name)? Client: I have a big problem with the product I bought from your site this week Customer Service Representative: Moments with me Mr. (client name), I will review your request now. Client: Ok Customer Service Representative: Your request number (request number) was on Wednesday correct Mr. (client name)? Client: Yup Customer Service Representative: Ok, Mr. (client’s name) can you explain to me what is the problem exactly? Client: I didn’t like the product and I didn’t get it as the same picture on the company website, you are liars!
Customer Service Representative: I apologize very much to you Mr. (client’s name) but on our website, we put pictures of real products only, and the proof is the positive comments.
Client: I don’t believe it; I believe my eyes who see the product.
Customer Service Representative: Sorry, Mr. (client’s name) I’m not accusing you of lying at all, and I will solve this problem immediately, can you please explain to me in detail how the product is different from the picture?
Client: In the picture, the size of the product is bigger than what I received. (https://blog.bevatel.com/)
Write down customer service phrases to use in every support conversation.
For example:
Thank for your reaching out (звернення)
I don’t know, so let me go find out for you!
Can you give me a few additional details?
We can definitely help with this.
We really appreciate your insight/feedback/thoughts.
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Home task:
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